Date of Last Update: [May 2018]
What information do we collect about you?
We may obtain personal information about you from various sources.
We may collect this information when you provide it on our Site, our social media platforms, or social networking applications. This information is likely to include but may not be limited to your [name, age, address, date of birth, email address, phone number and credit card information].
We may also collect certain information such as your IP address by automated means when you access our website, using technologies such as cookies and web server logs. For further information about cookies, see below.
You may also choose to provide personal information to us such as your name and email address when you sign up for our product marketing e-mail list.
How will we use the information about you?
If you agree, we use your information to contact you about:
- our products that we (or permitted third parties) think may be of interest to you;
- information about other goods and services we offer that are similar to those that you have already used or enquired about;
- upcoming events, promotions and new products/services or other opportunities as well as those of selected third parties[; and
- information regarding any applicable loyalty programs (including points earned and free, bonus and promotional points)].
We may also use the information you provide us to:
- respond to your enquiries;
- communicate with you about our social networking or mobile applications;
- operate, evaluate and improve our business;
- administer the Site and to track user movement for statistical purposes;
- develop new features or other products offered by the LG H&H;
- prevent any unauthorized or fraudulent use of the Site;
- prevent, detect and investigate crime, and analyse and manage commercial risks and conducting
- investigations relating to disputes, billing or fraud;
- respond to a verified request relating to a criminal investigation (e.g. subpoena, court order or substantially similar legal procedure) or alleged illegal activity or any other activity that may expose LG H&H or any of LG H&H’s service providers, or you to any legal proceeding or legal liability;
- prevent physical harm or financial loss or any other risk for LG H&H;
- prevent any data breach or circumvention of LG H&H’s security measures or to mitigate their any possible adverse effects from such activities;
- ensure the effective operation of software and IT services procured by us (including disaster recovery); and
- comply with applicable legal requirements, relevant industry standards and our policies.
Information we share
We may share the personal information you provide with third party service providers who perform services on our behalf based on our instructions. We do not authorize these service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. Examples of these service providers include entities such as Amazon Web Services that provide web hosting and marketing services to us.
We may also disclose your personal data to the following categories of recipient:
- our group companies and affiliates;
- a regulatory or law enforcement body; or
- a prospective buyer or seller of our business assets.
We take reasonable contractual and other measures to require that the organizations with which we share personal information maintain the confidentiality of personal information in accordance with applicable law and only use such information for the specific purpose for which we supply it to them.
Your Rights and Choices
We would like to send you information about products and services of ours and other companies in our group which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.
You have a right at any time to stop us from contacting you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, contact either email@example.com or firstname.lastname@example.org or click on the unsubscribe link on any marketing communication that you receive from us.
2. Access to your information:
3. Right to object
You have the right to object to us processing your personal information where we do so for one of the following reasons:
- because it is in our legitimate interests to do so (for further information please see below);
- to enable us to perform a task in the public interest or exercise official authority;
- to send you direct marketing materials; or
- for scientific, historical, research, or statistical purposes.
4. Right to withdraw consent
Where we have obtained your consent to process your personal information for certain activities, you may withdraw this consent at any time and we will cease to use your information for that purpose unless we consider that there is an alternative legal basis to justify our continued processing of your information for this purpose, in which case we will inform you of this condition.
5. Right to erasure
You have the right to request that we erase your personal information in certain circumstances. Normally, this right exists where:
- the information is no longer necessary;
- you have withdrawn your consent to us using your information, and there is no other valid reason for us to continue;
- the information has been processed unlawfully;
- it is necessary for the information to be erased in order for us to comply with our obligations under law; or
- you object to the processing and we are unable to demonstrate overriding legitimate grounds for our continued processing.
We would only be entitled to refuse to comply with your request for erasure in limited circumstances and we will always tell you our reason for doing so.
When complying with a valid request for the erasure of data we will take all reasonably practicable steps to delete the relevant data.
6. Right to restrict processing
You have the right to request that we restrict our processing of your personal information in certain circumstances, for example if you dispute the accuracy of the personal information that we hold about you or you object to our processing of your personal information for our legitimate interests. If we have shared your personal information with third parties, we will notify them about the restricted processing unless this is impossible or involves disproportionate effort. We will, of course, notify you before lifting any restriction on processing your personal information.
7. Right to rectification
You have the right to request that we rectify any inaccurate or incomplete personal information that we hold about you. If we have shared this personal information with third parties, we will notify them about the rectification unless this is impossible or involves disproportionate effort. You may also request details of the third parties that we have disclosed the inaccurate or incomplete personal information to. Where we think that it is reasonable for us not to comply with your request, we will explain our reasons for this decision.
8. Right of data portability
You have the right to transfer your personal information between service providers. In effect, this means that you are able to transfer the details we hold on you to another third party. To allow you to do so, we will provide you with your data in a commonly used machine-readable format so that you can transfer the data. Alternatively, we may directly transfer the data for you.
9. Right to complain
You have the right to lodge a complaint with your local regulator. In the EU, the privacy regulators for each Member State are listed (along with contact details) on the following website: http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm
Cookies are text files that are stored on your computer when you visit some pages of our website to collect standard internet log information and visitor behavior information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
For further information visit: www.allaboutcookies.org
You can set your browser not to accept cookies and the above website tells you how to remove cookies from your browser. If you reject cookies or delete our cookies, you may still use our website, but you may have reduced functionality.
We will take all reasonable precautions necessary to protect your personal information from:
- misuse, interference and loss; and
- unauthorised access, modification or disclosure.
This includes, for example, the protection of passwords using industry standard encryption, measures to preserve system security and prevent unauthorised access and back-up systems to prevent accidental or malicious loss of data. We may use third party data storage providers to store personal data electronically. We take reasonable steps to ensure this information is held as securely as information stored on our own equipment.
Unfortunately, there is always risk involved in sending information through any channel over the internet. You send information over the internet entirely at your own risk. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted over the internet and we do not warrant the security of any information, including personal information, which you transmit to us over the internet.
International transfers of data
The data that we collect from you will be transferred to, and stored at, destinations both within and outside the European Economic Area (EEA). In particular, we may disclose your personal information to our group companies located in South Korea.
Please be aware that South Korea has not been certified by the European Commission as ensuring an adequate level of protection under European data protection law for your personal information. However, we will take appropriate steps to ensure that any international transfer of personal information is carried out in accordance with applicable privacy laws, including in accordance with the requirements of the EU General Data Protection Regulation.
Please be aware that the absence of an adequacy decision and appropriate safeguards entails the risk that your personal information may be subject to laws and regulations which do not guarantee an equivalent level of protection for your rights and freedoms as would normally be the case within the European Union. As a consequence, the transfer of your personal information may have negative consequences on the protection of your privacy.
Keeping your data
We will not keep your personal information for longer than is necessary for the purposes for which we have collected it, unless we believe that the law or other regulation requires us to keep it (for example, because of a request by a tax authority or in connection with any anticipated litigation) or if we require it to enforce our agreements.
When it is no longer necessary to retain your personal information, we will delete the personal information that we hold about you from our systems. While we will endeavour to permanently erase your personal information once it reaches the end of its retention period, some of your personal information may still exist within our systems, for example if it is waiting to be overwritten. For our purposes, this data has been put beyond use, meaning that, while it still exists in the electronic ether, our employees will not have any access to it or use it again.
Lawful bases for using your personal information
1. Where using your data is in our legitimate interests
We are allowed to use your personal information where it is in our legitimate interests to do so, and those interests aren’t outweighed by any potential prejudice to you.
We believe that our use of your personal information is within a number of our legitimate interests, including but not limited to:
- to help us satisfy our legal obligations and respond to specific requests from you;
- to help us understand our customers better and provide better, more relevant services to them;
- to ensure that our website runs smoothly;
- to help us keep our systems secure and prevent unauthorized access or cyber attacks; and
- to drive commercial value for the benefit of our shareholders.
2. Where you give us your consent to use your personal information
We are allowed to use your personal information where you have specifically consented. In order for your consent to be valid:
- it has to be given freely, without us putting you under any type of pressure;
- you have to know what you are consenting to – so we’ll make sure we give you enough information;
- you should only be asked to consent to one thing at a time – we therefore avoid « bundling » consents together so that you don’t know exactly what you’re agreeing to; and
- you need to take positive and affirmative action in giving us your consent – we’re likely to provide a tick box for you to check so that this requirement is met in a clear and unambiguous fashion.
When you sign up for marketing emails, we ask you for specific consents to allow us to use your information in certain ways. If we require your consent for anything else in the future we will provide you with sufficient information so that you can decide whether or not you wish to consent.
You have the right to withdraw your consent at any time. We have set out details regarding how you can go about this the section above titled ‘Your Rights and Choices’.
3. Where using your personal information is necessary for us to carry out our obligations under our contract with you
We are allowed to use your personal data when it is necessary to do so for the performance of our contract with you. For example, where you have requested that we send you certain information, we will need your contact details to be able to provide you with such information.
Where processing is necessary for us to carry out our legal obligations
As well as our obligations to you under any contract, we also have other legal obligations that we need to comply with and we are allowed to use your personal information when we need to in order to comply with those other legal obligations.
How to Contact Us
Or write to us at: 3rd Floor, Capital Tower, Greyfriars Road, Cardiff UK CF23 5NP